客服代表(2012-07)

Follow established scripts, guidelines, to answer clients’ enquiries via phone, record the information and enquiries from clients accurately and integrally
Escalate clients enquiries or complaints to relevant field service engineers or online technical support engineers so that clients enquiries are answered or solved accurately and promptly
Do the customer service surveys and record the results of the survey
Use databases or systems to maintain or collect up-to-date clients’ records, to track the volume, content and outcomes of enquiries received
Develop service performance measurement to monitor the service delivery quality
Input the distributors' reports into GFS
 
Requirements:
Academic credential or above
Fair-sounding voice.
More than 3 years Call Center or customer service experience.
Know well about the online sales or online service model.
Have excellent online customer service skills and phone etiquette skills, good communication skills, complaint handling skills and can work under pressure
Good at customer service consciousness and teamwork
Basic English communication capability, Good computer skills, typewriting speed and Windows, Microsoft Office application
Good sense of urgency, accountable, patient, honest and positive

简历投递:team@staffing-pro.net